Need a hand? Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals, verification or gameplay, we’ll guide you quickly and clearly. Contact us via email, phone or the live chat in your account and we’ll respond as soon as possible. Support is available in English and French and can advise on bonuses and payment queries. Messages are usually answered within one working day, where possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, monitored daily; reply within 24 hours) |
| General enquiries | [email protected] (administration & billing queries) |
| Affiliate enquiries | [email protected] (partner team; expected reply within 48 hours) |
| Phone | +44 20 7946 0523 (calls Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred method for detailed requests, account-related issues or situations requiring documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details to avoid processing delays. Attach any relevant files and state your account ID where applicable; we will respond as quickly as possible once we have the required information.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple account or payment questions are often resolved faster, while complex issues such as KYC checks or security investigations may take longer depending on their nature. If you need urgent help, include full details and your account ID to speed up the process.
Feedback
We’d love to hear your feedback, suggestions, or ideas to improve the site. Send us comments on games, payments, or layout and we’ll review them carefully. Your input helps us fix issues, refine features and improve the player experience. Share any suggestions via the feedback form or live chat and we’ll take them into account for future updates.